KRDF AFRICAN / INSURANCE REPAIRS
Insurance repairs
A clear route from claim to authorised work.
KRDF African Plumbing & Maintenance carries out repairs for insurance and assistance providers, including ABSA, Home Assistance, Dreamtec, Azoza and CLC. We help customers share the information needed for the office to review an insurance repair enquiry.
Information your enquiry needs
Choose your provider, enter the claim reference and describe the damage. Include the property address, a contact number and photos of the affected area. If you already know the excess amount, include it; otherwise state that it has not yet been confirmed.
Authorisation and scope
Submitting an enquiry does not approve an insurance claim or authorise repairs. The provider determines cover and the work it will authorise. Our office will review the details and advise on the next steps. Any applicable excess and work outside the approved scope need to be clarified before proceeding.
Coordinating the property repairs
Tell us about all affected areas, including plumbing, geysers, ceilings, painting and tiling. This helps the team understand the overall damage rather than only the first visible issue. Visit arrangements remain subject to availability and the provider’s instructions.
Before you book
Do I need a claim number?
The insurance enquiry form asks for a claim reference. Contact your provider to register the claim if you do not yet have one, or contact KRDF for a general service enquiry.
Is a geyser warranty claim the same as an insurance claim?
No. Manufacturer warranty requests follow the manufacturer’s process. Use the separate warranty form for Kwikot or SupaHot assistance.